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Tel: 800-279-3667
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For over 50 years, SEi Security has put safety and security first.
Security Equipment Inc. is your local trusted security partner, protecting families and businesses in the Midwest since 1969. Learn how SEi Security can improve your safety.
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Decades of experience helping customers succeed.
SEi Security provides unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses in our communities. Our clients benefit from customized solutions rooted in more than 50 years of deep industry experience and expertise. See what Security Equipment Inc. can do for you.
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About Us
Your safety and peace of mind is our priority.
Founded in 1969, Security Equipment Inc. started by providing fire and smoke life safety solutions and expanded into a full service residential and business security partner. We have grown to be one of the Midwest’s largest security companies, consistently ranking on the SDM top 100 list. https://www.sdmmag.com/SDM100Report
SEi gives you time to focus on what really matters. We handle protecting life and property by monitoring your security, fire and carbon monoxide 24/7/365. We makes lives easier by connecting services like security, video, access control and automation in one system.
Call us today at 800-279-3667, to learn how SEi can protect your home or business.
Services
We help homes and business protect the everyday.
Security Equipment Inc. has decades of experience you can rely on to secure, monitor and connect your home or business.
Alarm Systems
Safeguard your home or business with a fully integrated video surveillance system, providing on-the-go mobile control.
Fire Systems
Monitoring smoke systems ensure that first responders are quickly alerted to an emergency and can arrive within minutes, even when you’re away.
Video Surveillance
Monitor your premises, anytime, anywhere from your smartphone, PC, laptop or tablet, with our advanced security camera systems from leading brands.
Access Control
The perfect combination of security and convenience by allowing access to areas of your home or business, eliminating the need to hand out keys.
Life Safety
Life saving fire prevention and safety monitoring provides peace of mind and prevents excessive damage to your home/business with 24/7 coverage.
Automation / Energy Management
Simple, mobile and enjoyable – automate your life with advanced integrated systems and smart apps to power your lifestyle.
Medical Alert Systems
With medical alert, help is there at the touch of a button 24/7, providing additional support to remain independent with safety, security, and comfort.
UL Listed Monitoring Services
Our monitoring center is UL listed and only about 5% of monitoring centers in the US have the same level of certification with The Monitoring Association.
Extended Care Program
Our comprehensive preventative maintenance program keeps all your systems operating at their peak 24/7.
We drive outcomes that matter.
Resideo Community Service Award for 5+ years
Named Best of B2B Business Security Systems for 10+ years running
Named Best of Omaha First Place Home Security Provider for 6 years running
Named Top 100 security companies for 28 consecutive years.
2021 Rank – 33
BBB A+ Rating
Why SEi
Always here when you need us.
Your safety and peace of mind is our priority.
Advanced Security Systems
Keeping up on technology is essential. For over 50 years, we have constantly broken new ground on innovative, technically advanced solutions for our clients.
Best in Customer Service
When you need us, we are here 24/7. You will talk to a Live Person who cares about your safety, security and your SEi experience. Our conversations are real.
Reliable
Family owned and operated for 50+ years. SEi secures residential and business customers across the Midwest, US and beyond. Reliable protection, the experience you need.
Monitoring
We own and operate our own monitoring center. When every second counts, be protected whether you are at home or away with SEi’s Five Diamond certified, UL listed Customer Care Center 24/7.
Professional
Experienced, certified sales and service staff are highly trained to make sure are services are the right fit for you and provide continued expert customer care. Highly trained professionals.
Commitment
Our mission is to provide a complete security system for your home or business. We know not every situation is the same and we solve that with custom-built solutions to meet your specific need.
Is your alarm system being monitored constantly?
We’re here to protect your residential and commercial interests, including burglaries, hold-ups, fires, water flow problems, and all comings & goings of the premises. So even if you aren’t around to hear your alarm — even if you don’t see the notification on your smartphone — we will. SEi’s certified Ambassadors monitor your security 24 hours a day, 7 days a week.
If there is a problem, we’ll know about it.
Learn more about our 24-hour monitoring to SECURE, MONITOR and CONNECT your home and business.
Frequently Asked Questions
We are here to help.
For additional questions please call our office at 800-279-3667.
What is a Monitored Security System?
A monitored security system uses sensors and control electronics at your home or business to automatically communicate alarm events to a central monitoring facility (Monitoring Center). The Monitoring Center automatically receives coded information from your system which is recorded in our computer systems and analyzed by trained ambassadors who call police, fire, and medical authorities to respond to the situation.
Is a Security System expensive?
The cost of a security system depends upon your individual needs. Our sales representatives are trained to work with you in identifying the most cost-effective system to meet your needs.
What if I don't have a Landline Phone?
Please contact your sales consultant, or call us at <800-279-3667 and we will help you with alternate ways of monitoring your system.
How do I know if my System is monitored?
If your system is monitored, you can test your system by calling the SEi Customer Care Center 800-279-3667 and they will assist you. You can also ask your SEi sales representative about Timer Test. This optional feature sends a test signal automatically on a regular schedule. If our computer does not receive the signal when expected, you and your SEi servicing branch are notified.
Can I set my alarm with a pet left inside?
Yes! SEi offers the choice in motion detectors that can be immune to pet movement.
Is the SEi Monitoring Center UL Listed?
Yes, the SEi Monitoring Center has been UL listed for over 25 years. Underwriters Laboratories (UL) is the leader in the certification and listing of Monitoring Centers. In order to receive UL listing, Monitoring Centers must meet demanding requirements for architectural and physical security features as well as emergency power, computer hardware and software and operator training. Many insurance companies require alarm monitoring to be performed by a UL listed Monitoring Center in order to qualify for significant premium discounts.
Are there insurance discounts when you have a Security System?
Most insurance companies give significant discounts to alarm owners. Call your agent for more information.
Does SEi record my telephone calls to the Customer Care Center?
Yes, SEi records telephone calls between our Customer Care Center Ambassadors, customer service representatives, customers and authorities in order to ensure the consistency and quality of our services.
What happens if my phone lines are cut?
A basic security system will not be able to communicate with the Customer Care Center but it will sound the siren on the premises. Your SEi sales representative can show you wireless backup options that will overcome phone line problems.
What happen to my security system when power fails?
All SEi security systems have a backup battery that should run your security system for several hours in case commercial power fails. If you choose, we can configure your system to automatically send a Power Fail signal to our Customer Care Center which will be recorded in your alarm history. Additionally, we can notify you when this happens. This is especially useful if you have a large food freezer, medical equipment or special pets (tropical birds, fish, etc.).
Will the fire department always be notified if my fire alarm is triggered?
Due to the rapid-spread nature of fire, we need to get emergency services to your home or business as quickly as possible to limit costly damage and save lives.
Residential: We will make one phone call on your call list. If we are unable to reach someone on the first call we will dispatch the fire department. After dispatch, we will then work down the call list to try to reach someone.
Commercial: National Fire Code requires immediate dispatch on commercial fire alarms. We will dispatch the fire department immediately, then work down the contact list to try to reach someone.
If my alarm isn't armed, are fire and carbon monoxide still monitored?
Yes. SEi’s Monitoring Center will receive fire and carbon monoxide alarms even if your alarm keypad is not armed. These are 24/7 monitored sensors.
What if I accidentally trigger my alarm?
Simply use your alarm code to silence the alarm and then call the SEi Customer Care Center at 800-279-3667 with your password to cancel the response of a responding agency.
How do I place my System on Disregard/Test for drill purposes?
An authorized individual on the account may call our Customer Care Center at 800-279-3667 to have the account put on test. Only previously authorized individuals on the account will be allowed to make this request. You will be asked to provide your password.
How do I test my System?
SEi recommends monthly testing of your system. Call our Customer Care Center at 800-279-3667 and they will assist you. You’ll need to call to place your system in test mode, you will be asked your password to do this. Once placed on test, arm your system and trigger an alarm. When an alarm is triggered, after the siren sounds call our Customer Care Center back to verify the signal was received and learn how to reset the system. You will be asked to provide your password again.
Am I responsible for testing my system regularly?
Yes, it is your responsibility to make sure that your system is in good working order. It’s easy to test your system; just refer to your owner handbook, contact our Customer Care Center 800-279-3667 and follow the step-by-step instructions. If you find that a part of your system is not working properly, call SEi at 800-279-3667 to request repair service.
Where can I get a user manual?
User manuals for most SEi supported systems can be found in the My Account section of our website. Click Here!
Can I pay my bill online
Yes you can! You just need to visit our Web Portal Here and set up an online account. From this website you can pay bills, update your billing information and enroll in auto pay or paperless statements.
How do I update my credit card and billing information?
Call SEi customer service at 800-279-3667 Monday-Friday, from 8:00am to 5:00pm CST to update your credit card and billing information.
How do I get an alarm certificate from my homeowners insurance?
Contact our Customer Care Center and we will email you the alarm certificate for your records. You may email this request to CCC@seisecurity.com.
How do I schedule a service call?
You can schedule a service call here or you can call us at 800-279-3667.
How do I update my contact list?
Residential: To update your contact list call our Customer Care Center at 800-279-3667 or send an e-mail to ccc@seisecurity.com. Be aware you will need to provide your false alarm password to change your contact list. Your contact list (and the order of it) is important and needs to be kept updated. In the event of an emergency, your contact list determines who we will contact for further instructions about your system.
Commercial: Authorized users (already listed on the account) may send written notice to ccc@seisecurity.com. Please provide account information including name of business, address, password and individual contact information. Dashboard users can update contact information through your dashboard login.
Where can I request more yard signs and window decals?
Contact SEi’s Customer Service Center at 800-279-3667 to request new yard signs and window decals.
How do I contact a SEi Sales Representative?
Fill out the “Request a FREE Consultation” form on this page and you will get a response from a sales representative. Or, you can call one of the phone numbers for each of our offices on this page.
What if I accidentally trigger my alarm?
Check out our Move Program or Contact SEi’s Customer Service Center at 800-279-3667 .
Call 800-279-3667 today for a FREE security quote or fill out the form to get started now.
The safety and security of the people and buildings we protect and the communities where we live drives us to deliver the best for every client. Contact SEi Security today!
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What our customers are saying about our services.
"Great staff with a positive work atmosphere!"
“We have used SEi for over 20 years and appreciate the great service and support. SEi is constantly evolving and staying on top of technology advances in home security.”
Doug Glass
"Outstanding!"
“The technician that came to our house for repair of our security system was very polite, knowledgeable and efficient. She not only took care of the needed repair but also addressed a longstanding situation that needed addressed and solved. She was outstanding in her knowledge of what was needed and the persistence to get the job done!!”
Sandra Olson – Omaha, NE